Refund policy

Balloon Decor

In case of bad weather, you could notify us and change the decoration date with 72 hours in advance.

We are not responsible for any reason for damage or loss that may be suffered by the decoration after we install, in case of bad weather like storm, rain, wind or hot weather.

We have a 1 week cancellation policy on all orders, which means you must contact us at least 7 days in advance of your order's pick-up or delivery time and date in order for us to process your cancellation, and only 50% of the amount paid will be refunded. After this period has passed, the order becomes final and non refundable due to the fact that Beauteous Backdrops has committed to purchasing inventory, started production and reserved a delivery slot.

We are not responsible for any reason for damage to the walls that may be suffered by the decoration when we are setting up.

We will upload photos of the client and its decoration or bouquet to our social networks or website, if you do not agree with the publication of these images, please notify us. We promise not to publish the client however if we publish our work (only to our decoration)

Failure to comply with the terms and conditions of this contract. We are not responsible for any reason for damage or loss that may be suffered

If you need to change or cancel your order, please email our team at bbackdrops411@gmail.com

Changes and cancelations must be made via email.

Thank you very much for choosing us, if you agree with our terms and conditions please proceed with the purchase.

We do not have a fixed delivery time. We cannot indicate an estimated delivery time; it would be at the corresponding time you have chosen. (If you want to indicate relevant information regarding the delivery, please notify to reach an agreement) for example you are at work until 5:00pm, if the schedule is available the delivery will be made. For exact time delivers, please call us.

The helium gas is not flammable, it should be taken into account that when the helium balloons are placed in front of the air conditioner, the gas particles are compressed and the balloons automatically deflated, this is a natural process. Avoid placing in front of or under the air conditioner.

When the balloons are placed directly in the sun, the latex or metallic material boils and explodes.

Do not leave the bouquet or decoration in the car because the heat, steam, causes them to deflate or explode.

Balloons arrangements are not recommended for the outside, because the wind or the rain can blow up and damage it, if customers choose to have arrangement set up outside they know the risk and we are not responsible for any damage that may occur during the event.

Our latex balloons with helium last approx. 24 hours, the micro-foil balloons last from 3 to 5 days with helium gas, depending on the weather conditions or their use.

For delivery you must indicate the exact address with zip code, house or apartment number, name of the urbanization, if it is possible to attach the location with all the data mentioned above. If you send a wrong address, you will have an additional charge for delivery($50).

The client must provide all corresponding information for the preparation of their decoration or bouquet colors, design, personalized balloons, age, name and motive (birthday, love, happy day)

We will upload photos of the client and its decoration or bouquet to our social networks or website, if you do not agree with the publication of these images, please notify us. We promise not to publish the client however if we publish our work (only to our decoration, only to our bouquet).

Failure to comply with the terms and conditions of this contract. We are not responsible for any reason for damage or loss that may be suffered.

Unfortunately, we cannot accept returns on our arrangements.